How to organize in

Keeping everything organized in is an important part of having a useful knowledge management system. is set up with a Central Knowledge Library which all of your Users have access to. This is where you can organize the knowledge into collections and where you can decide which Groups of Users get access to each item. Everything in the Knowledge Library has gone through the submission review process (only Users with the “Approver” privilege can review and approve items for the Library).

There are two mechanisms that are used to organize items and users in


These are Groups of Users. A single user can be in no groups, a single group, or multiple groups.



These are containers in the library that hold items (documentation). Think of these like different sections in a library (fiction, non-fiction, young adults, etc…). Every item in the library goes into a collection.