eNPS stands for Employee Net Promoter Score which is a metric used by many companies to gauge how likely their stakeholders/employees are to recommend and recruit others to their workplace. It derives from NPS (Net Promoter Score) which is commonly used by companies while talking to customers about their products and services.
In this blog post by Netigate, they show how eNPS is calculated by using a 10 point scale and breaking the sections down into 3 categories – Detractors, Passives, and Promoters. One of the exciting insights that eNPS can reveal comes from applying the eNPS to employee engagement…
Companies that score in the Promoters category have highly engaged employees that are (1) more likely to stick around and (2) promote the company they work for as an employer. The high eNPS score also suggests that (3) your employees believe in the business and are willing to invest their efforts into improving your business. This is huge for all businesses, but especially for small businesses.
When your eNPS score is 9-10, your employees care about the legacy of the business and understand that they are investing their talents into something that is important to them. Check out Netigate for eNPS resources!